APPLICATION DEVELOPMENT AND SUPPORT
International Fashion Retail Chain
Project
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Challenge
It was requested to developed and rolled out application on two new countries - within the small team, working on improvements and providing the service in parallel.Solution
A complex application, presented in simple user-friendly manner, allows cashiers over the world sell products quickly and store managers be on track with finance part. Application is integrated with:
- Peripheral devices, fiscal services
- Customer finance system
- Customer products system
Results
- Released 100 + stores in two new countries with 800 Tills in total for 3 months
- 100 SLA during the service, high customer satisfaction
- Developed integration with customer internal access management, new type of peripheral, self-checkout Tills
- 240 stores in different regions under 6 FTE L2 and L3 support teams
