REDUCING DEPENDENCY ON UNIQUE SPECIALISTS
One of the Largest European Retailers
Project
Technologies
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Challenge
- Very few specialists in the team had knowledge on key technologies
- The entire project was depended on those key specialists
- Key specialists were overwhelmed by huge amount of requests
Solution
- Reorganized teams’ structure to create the possibility of knowledge transferring on key technologies
- Create a plan for transferring knowledge within the team
- Planned and secured part of team’s capacity for Knowledge Transfer
- Introduced and implemented Pair programming, Swarming, Knowledge Sharing Sessions
Results
- Significantly reduced the "indispensable specialist" problem by sharing key expertise among team
- Strengthened team’s cross-functionality
- Improved the professionalism of teams
