Multilingual Customer Experience Centre (CXC)

Multilingual Customer Experience Centre (CXC)

Customer Experience Center combines experience when working with global high-volume customers and skills with Artificial Intelligence technologies.

We bring you your time back. We deal with your issues, so that you can focus on your customers and business.

Our Customer Experience Center comprises multiple services:

  • Help Desk - Software and Hardware
  • Call Centre - Troubleshooting and up-selling
  • Catch and dispatch 
  • Critical resolution center - Major Incident Management, Escalation Tteam
  • Translation Services
  • Logistics 
  • Body shopping

We bring standard and proven automation solutions that are highly flexible and customizable that take into account the specifics of the customer processes and IT environment.

Highly skilled and experienced management, with years of working in complex B2B environments, making our end users more efficient and able to get back to their tasks while we take over the full ownership of the ticket lifecycle. 

Availability of multilingual resources covering all the major European languages (English, German, French, Spanish, Czech, Slovak, Balkan Languages).

Advantages

Full ownership of ticket lifecycle
Integration with existing ITSM or use of ServiceNow
Omni channel contact solution
Telephony, chat, portal, viber, whatsapp, sms, e-mail
Experienced team
Experienced team able to handle high volumes of tickets
Expertise with global customers
Multilingual 24x7 support


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