Application Management and Support

Application Management and Support

Keeping your Applications available 24\7
We build perfect service processes to maintain and support your applications to meet required SLA. Average SLA is 99,5%.

Application management service focuses on stabilization of your applications, optimization of provided services and applications improvement.

The Service combines client-oriented applications engineers and developers with comprehensive product knowledge.

 The Service may include depending on your requirements:
  • Requests fulfilment
  • Incidents resolution
  • Problem detection
  • Problem root cause analysis
  • Defining workarounds and problem resolution
  • Enhancements and/or modifications of the applications
We flexibly adjust our Service model for each individual Client to fulfil required SLA, service hours (including 24x7, 17x5) and other individual requirements.

 Your applications are under supervision of high experience specialists in different areas (Retail, Logistic, Pharma and Manufacturing) and processed as per ITIL\Lean\DevOps best practices.

Advantages

Cost reduction
Bringing optimization into support processes will lead to more cost-effective solution.
Experts service
Support is provided by subject matter experts.
High availability
High availability standard achieved through regular maintenance, automation, and event management.
Best practices in use
World class best practices experienced for 15 years of work.


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