Contact Centre

Contact Centre

Contact Centre provides services to companies in Europe and non-English countries who wish to scale up their business in English speaking countries or want to provide better services to their customers. Our solutions are adaptable, flexible and focused on providing good start and fast growth.

Contact Centre provides customer services and support to improve company’s customer relationship. We know for you every single customer matter as customer is the base of every business. Every customer makes your position stronger in market and loyal customers helps in bringing stability of any company.

GDC Services agents are trained to respect your customer and leave a positive impression on them which improves customer’s loyalty for your brand. We deal effectively with your customer and provide you feedback and report with consultation to identify the process.

With the latest technologies, our agents provide ever evolving expectation of customers with perfection. ECC uses stringent infrastructure, AI based chatbot, IVR and cloud based system. We use technology with the required facilities needed for data security. We are expertise in handling high volume calls. Our customer support services range from planning, documentation, and customer feedback for improved service delivery which can help in the increase in up-selling and cross-selling of your product. We take care of technical problem solving, installation, maintenance and upgrading. Our customer support team works with dedication 24 hours.

BPO services gives you access to a skilled talent pool and best practices aligned with global standards.

Why GDC Services?

  • Domain and process experts from various business functions
  • Multi skilled resource pool
  • Provide Business Process Services
  • Languages English, German, Russian, Turkish et al
  • 24*7 Service Coverage
  • 9/10 Very Satisfied’ customer satisfaction score
  • 98% SLA Compliance

Advantages

Digital Lab

  • Co-creation and rapid prototyping
  • Digital Solutions
  • Self-Service Solutions
  • Flexible consulting
  • SCRUM

Optimizations Tools

  • Optimization of the IT environment (integration with ITSM systems, implementation of knowledge management, etc.)
  • Best practices and standards (ITIL, LEAN,OSI)



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