Digital Experience Management

Digital Experience Management

Digital Experience Management is intended to analyze data gathered from Digital Experience Monitoring toolset to provide accurate data-based decisions related to IT infrastructure and implement XLA-based service delivery.
The Digital Experience Management approach of data identification, collation and analysis is suited to customers driving transformation and on-going support activities focused on promoting smarter, flexible and more collaborative ways of working which leads to Up to 30% reduction on workplace infrastructure management cost.

Service Covers following areas:

1. Improved resource utilisation 
  • Provide insights into how customer’s infrastructure, applications, networking, user experience and behaviour are used day to day
  • Optimization of customer’s infrastructure, applications, networking, user experience and behaviour
2. Flexible Working - provide insight into how end users are engaging in flexible working behaviours

3. User Persona Analysis – Categorize user types to align workplace solutions in an efficient way

4. Proactive data analysis which leads to identifying self-healing opportunity discovery and implementation.

Advantages

Support business continuity
Support business continuity by proactively planning of corrective actions based on live endpoints’ health data analysis
Identify opportunities for IT infrastructure support cost optimizations
Identify areas to improve IT transformation planning
Identify areas to improve IT transformation planning to avoid breached deadlines and extra unplanned costs for IT transformation projects.
Identify areas for productivity
Identify areas for end users’ productivity and experience growth.


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